Тесты / Английский язык / Прочее / Модуль3

Новогодняя распродажа готовых материалов для учителей! Скидки до 50 %

Модуль3

Абыкаева Тахмина Мирбековна

16.04.2022. Тест. Английский язык, Прочее

Внимание! Все тесты в этом разделе разработаны пользователями сайта для собственного использования. Администрация сайта не проверяет возможные ошибки, которые могут встретиться в тестах.

Подготовка и тренировка к модулю 3 в реальном времени

Система оценки: 100 балльная

Список вопросов теста

Вопрос 1

What is effective speaking?

Варианты ответов

To articulate the message in a way the listener can understand.
Nodding of head to acknowledge message content.
Contests are a great way to gain new customers and re-engage customers who may not have been into the store in a while.

Вопрос 2

What is active listening?

Варианты ответов

Active listening on the listener's part involves eye contact, nods, gestures and brief comments to show understanding. On the speaker's part, these gestures and comments are clues to the listener's reaction and comprehension.
Active listening is te being be quiet
concise. Keep your requests direct, simple and to the point. The less wordy, the better

Вопрос 3

Give an example of a positive body language.

Варианты ответов

Nodding of head to acknowledge message content.
Eye contact,nods
The tone of the letter is another important aspect of the letter. The letter must sound polite, courteous, and firm. The letter should also sound convincing. Factually, the business letter must be accurate, and the facts and thoughts should be presented in a very systematic manner.

Вопрос 4

What are open-ended questions?

Варианты ответов

questions are ones that require more than one-word answers. The answers could come in the form of a list, a few sentences or something longer such as a speech, paragraph or essay.
Questions that can be answered using yes and no
Questions that cannot be answered

Вопрос 5

List 1 way to improve retail communication to excite customers.

Варианты ответов

Contests are a great way to gain new customers and re-engage customers who may not have been into the store in a while.
Few people can give a presentation without notes. You will need to know your own abilities and decide how best to make the presentation.
The grammatical and spelling accuracy of the business letter reveals the English competeney and flueney of the author.

Вопрос 6

Give an example of a long-term communication objective.

Варианты ответов

An example of long-term objective is to create a retail and seasonal product
An example of long-term objectives is to create a strong brand image for the store.
Nodding of head to acknowledge message content.

Вопрос 7

Give an example of a short-term communication objective.

Варианты ответов

For instance, during festival season, a retailer wants to attract footfall, so he designs his communication strategy that lures the customer to visit the store during particular period, say before Diwali or Christmas. Companies offer lucrative offers for customers.
You might manage your talk by using full text, notes on cue cards, keywords on cue cards, or mind maps.
Filtering and selective perception.

Вопрос 8

What is a top-down communication?

Варианты ответов

Decisions are made by the top level, then passed downward through the hierarchy and ideally implemented from lower levels in the organization via middle managers and rank-and-file teams.
Letter of complaint, cover letter for job application.
Misinterpretation during the reception and interpretation of messages in the work environment can cause confusion.

Вопрос 9

What is an ideal communication programme?

Варианты ответов

An ideal communication programme always should be flexible to amend as and when need arises. Making sincere assumptions in this regard can play vital role towards the success of communication programme.
An ideal communication programme always should be careful to amend as and when need arises. Making sincere assumptions in this regard can play communication programme
An ideal communication program contains a lot of pros and cons. It can be both reliable and necessary

Вопрос 10

Explain 1 of the 5Cs of effective communication.

Варианты ответов

Be concise. Keep your requests direct, simple and to the point. The less wordy, the better
Filtering and selective perception.
Sending and receiving information

Вопрос 11

What is an organizational communication?

Варианты ответов

Organizational communication is defined as the channels and forms of communication that occur within organizations, such as corporations, non profits, and governmental bodies. It includes both communications within an organization and public-facing communications.
Organizational communication is defined as the programme and information of communication that occur within organizations, such as corporations, non profits, and governmental bodies. It includes both communications within an organization and public-facing communications.
Organizational communication is defined as the channels and forms

Вопрос 12

List 2 barriers to communication.

Варианты ответов

Filtering and selective perception.
Nose and eye contact
Preparation and decoration

Вопрос 13

Explain how bad working relationships affect communication at work.

Варианты ответов

One of the biggest effects of communication barriers in businesses is that it causes employees to fail to deliver on requested directives. This weakness can mean the receiver is uncertain about the request.
One of the most serious consequences of communication barriers in business is that they lead to employees exceeding the required directives. This weakness may mean that the recipient is not sure about the request.
One of the most serious consequences of communication barriers in business is that they lead to employees fulfilling the required directives. This weakness may mean that the recipient is not sure about the request.

Вопрос 14

Explain why misinterpretation is harmful to communication at work.

Варианты ответов

Misinterpretation during the reception and interpretation of messages in the work environment can cause confusion.
Misinterpretation during the reception and interpretation of messages in the work environment can lead to success
Misinterpretation during reception and interpretation of communication can lead to confusion

Вопрос 15

How do you present good customer service?

Варианты ответов

An example is, retail workers need to focus on detail, whether it is making sure a customer receives the exact change, items in the store are fully stocked, or the clothing on display is laid out perfectly.
For example, wholesale workers should focus on the details, whether it is ensuring that the buyer receives the change, the goods in the store should be or the clothes in the window should also be
For example, trade workers should focus on the details, whether it is ensuring that the customer is served, the goods in the stores should be delivered or the storefronts should not be empty.

Вопрос 16

What is business awareness?

Варианты ответов

Business awareness means understanding how a company or industry operates. Retail workers need to really understand the company they work for, the products they sell, and the types of customers who purchase their products. This kind of business skill makes strong retail employees.
Business awareness means understanding how a company or industry works. Retail workers should really understand the company they work for, the salary they are given, the management that hires them. This kind of business skills make strong retail employees strong.
Business awareness means understanding how employees work and customers buy. Retail workers should really understand the company they work for, the salary they are given, the management that hires them. This kind of business skills make strong retail employees strong.

Вопрос 17

Explain the importance of demonstrating some skills in Information
Technology in reta

Варианты ответов

You might work an electronic register or sale system as a retailer. You might also use a management information system to analyse purchasing and other consumer trends
You can work with an electronic registry or a sales system as a company. You can also use the management information system to analyze employee performance and other trends.
You can work with an electronic register or a sales system as a guide. You can also use the management information system to analyze employee performance and other trends.

Вопрос 18

List 2 examples of good selling skills.

Варианты ответов

Convert shoppers into loyal customers and encouraging customers to consider accessories.
Don't bother your customers. Don't let them have much contact. Be quieter and more inconspicuous
Don't offer them a bunch of accessories. Be serious. Your face is the reputation of the company

Вопрос 19

List 2 tips on how to create a sales presentation that will motivate buyers.

Варианты ответов

Clarity of ideas and good organisation should result in a lively, logical and compelling message. There are times when using data in a presentation can reallv help you to tell the story better.
A lot of information and a lot of promotions should lead to a lively, logical and convincing message. There are times when using data in a presentation can really help you tell a story better.
A lot of information and a lot of promotions should lead to a lively, logical and convincing message. There are times when using data in a presentation can really help you feel better

Вопрос 20

Explain why preparing for a presentation is important.

Варианты ответов

This is the crucial foundation and there should be no short-cuts. Irrespective of whether the occasion is formal or informal, you should always aim to give a clear, well-structured delivery.
This is the most important foundation, and there should be no shortcuts. Depends on whether the event is official or unofficial, you should always organize an official event
This is the most important foundation, and there should be no shortcuts. Depending on whether the event is official or unofficial, you should always organize formal meetings. They can take place with or without a presentation

Вопрос 21

Explain how to manage your presentation notes.

Варианты ответов

Few people can give a presentation without notes. You will need to know your own abilities and decide how best to make the presentation.
How much you know your product or company does not affect the presentation so much. The main thing is to attract the attention of advertising
You must speak beautifully and without mistakes. After all, every mistake can be hard for you to do

Вопрос 22

List 2 examples of visual aids

Варианты ответов

You might manage your talk by using full text, notes on cue cards, keywords on cue cards, or mind maps.
You can manage your performance without using the full text, notes on the hint cards, keywords on the hint cards or mental maps.
You can't manage your performance using full text, notes on cue cards, keywords on cue cards, or mental maps.

Вопрос 23

Explain why visual aids are important in a presentation.

Варианты ответов

If visual aids are used well, they will enhance a presentation by adding impact and strengthening audience involvement, but if not, they can ruin a presentation.
Using variegated colors and a lot of information, you can be in the sales trend
It is better to conduct a presentation without bright moments. A calm tone will do the trick

Вопрос 24

Describe a way cope with presentation nerves.

Варианты ответов

Practice breathing in mindfulness to deal with presentation nerves.
Use active listening and reading techniques in presentations
Practice your thoughts on paper and you will have the opportunity to do better

Вопрос 25

List 2 examples of business letters.

Варианты ответов

Letter of complaint, cover letter for job application.
Letter of application, complaint book, explanatory
Cover letter, application, invitation letter

Вопрос 26

Describe 2 important things to consider when writing a business letter.

Варианты ответов

The tone of the letter is another important aspect of the letter. The letter must sound polite, courteous, and firm. The letter should also sound convincing. Factually, the business letter must be accurate, and the facts and thoughts should be presented in a very systematic manner.
The tone of the letter is another important aspect of the letter. The letter should sound beautiful, loud and defiant. The letter should also sound proud . In fact, a business letter should be normal, and facts and thoughts should be represented very widely .

Вопрос 27

Explain why it is important to check spelling and grammar when writing a
business letter.

Варианты ответов

The grammatical and spelling accuracy of the business letter reveals the English competeney and flueney of the author.
The grammatical and spelling accuracy of the explanatory letter testifies to the maturity and wisdom of the author in the English language.

Вопрос 28

Explain the purpose of a cover letter.

Варианты ответов

These are written by people who are applying for jobs. They are usually sent together with a resume. A good cover letter can get you a job
They are written by people who get a job. They are usually sent along with the application . A good cover letter can contain several pages

Вопрос 29

Explain the purpose of an adjustment letter.

Варианты ответов

'These letters are sent as replies to letters of complaint. They can be tricky to write because your reader is usually a dissatisfied customer who is hoping to get the most out of a bad business situation
"These letters are sent out as responses to the accompanying letters. They can be difficult to write because your reader is usually a customer who hopes to get the most out of a business situation

Вопрос 30

Explain the purpose of a letter of inquiry.

Варианты ответов

This type of letter is written by someone who has questions about the activity of another company
This type of letter is written by someone who has answers about the activity Your company