Please choose the most appropriate answer for each sentence.

• 1

  Prior to ....., only one company offered telephone services in the United States. Now, there are many companies to choose from that offer reasonable telephone service rates.

   disaggregation

   disillusionment

   deregulation CORRECT

   decoupling

• 2

  I got charged a long-distance ..... for a call to a friend three miles away. I tried to fight it but the telephone company said that he is part of a different network and they won't reverse the charges. What a rip-off!

   toll

   fee CORRECT

   debenture

   credit

• 3

  I am getting my phone ..... up at the beginning of next week. Until then, you can call my parents and they will give me the message.

   fixed

   jacked

   linked

   hooked CORRECT

• 4

  AT&T used to have a ..... over the telephone industry until deregulation. One could only get service from them. They are still one of the largest telephone companies but they aren't the only service provider anymore.

   jurisdiction

   ownership

   monopoly CORRECT

   ruling

• 5

  Hi, Operator. I would like to ..... a call to an old army friend of mine who lives in St. Louis. If I give you his name, can you look up his telephone number and connect me to him?

   place CORECT

   construct

   create

   link

• 6

  I want to go into the ..... field once I am done with school. I want to work with either a telephone company or an internet service provider. The work seems interesting, the pay is good and one can find work in a lot of nice locations.

   teleconferencing

   telecommunications CORRECT

   teleporting

   telepathy

• 7

  Please hold that thought, Karen. I want to hear what you have to say but I have to go ..... my telephone quickly. I am expecting an important call.

   recall

   meet

   answer CORRECT

   join

• 8

  Did you check the answering machine? You did? Were there any ..... for me that I need to respond to tonight?

   novels

   transcriptions

   statements

   messages CORRECT

• 9

  That jerk. When I called the company to explain that they billed us incorrectly, he refused to take the charge off of the bill. When I tried to argue that we never ordered the services that appeared on the bill, he ..... up on me.

   close

   shut

   clicked

   hung CORRECT

• 10

  Bruce? I am sorry to interrupt. I have a call on the other line. Will you please ..... for a moment?

   stay

   suspend

   break

   hold CORECT